ICS - Service Survey


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Service Survey for Clients

The information gathered on this form is to assist ICS in understanding our strengths and weaknesses as our clients see them. Information will only be used to assist ICS in improving the services offered.

Your Name

Your CCS

Please choose 3 of the following characteristics which you feel are the most important in any service you receive:	Integrity/Honest of a Company Helpfulness from a Company Cost of Services Ease of Paperwork/Process Speed and Efficiency of the Process Knowledge of the Representative Working with You Knowledge of the Company as a Whole Clear Requirements/Policies Company Provides Helpful Information/Materials


Please Rate the Following on Services You've Received from ICS


Integrity, honesty of ICS	Excellent Good Average Fair Poor

Helpfulness from ICS	Excellent Good Average Fair Poor

Cost of the services provided	Excellent Good Average Fair Poor

Ease of paperwork/process	Excellent Good Average Fair Poor

Fast and efficient Service	Excellent Good Average Fair Poor

Knowledge of your CCS	Excellent Good Average Fair Poor

Knowledge of ICS as a whole	Excellent Good Average Fair Poor

Clear requirements, policies, etc.	Excellent Good Average Fair Poor

Provides helpful information	Excellent Good Average Fair Poor

How would you rate the overall service you've received from ICS?	Excellent Good Average Fair Poor

What is ICS's Strongest Area?	Integrity/Honesty Helpfulness of Staff Cost of Services Ease of Paperwork/Process Fast and Efficient/Timely Knowledge of CCS Knowledge of Other ICS Staff Clear Requirements/Policies Distribution of Information

What is ICS's Weakest Area?	Integrity/Honesty Helpfulness of Staff Cost of Services Ease of Paperwork/Process Fast and Efficient/Timely Knowledge of CCS Knowledge of Other ICS Staff Clear Requirements/Policies Distribution of Information


The following questions are specific to helping ICS improve our services.


Areas of Concern in Your Operation Where Additional Information Would be Helpful for You	Quality of Labor Record Keeping/Quality Control Storage Pest Control Marketing Contamination Yields Weeds Plant Diseases Soil Fertility Irrigation

In addition to the above, I would like more information on the following:

Please list any suggestions of improvement for ICS.

Please provide ICS with a testimonial of how our services have helped you.

International Certification Services, Inc.
301 5th Ave SE Medina, ND 58467 United States
Tel: 701-486-3578 * Fax: 701-486-3580 * email: info@ics-intl.com